This website provides an unreasonable return and exchange service for 30 working days.

Product requirements for returns and exchanges

Disposable products cannot be returned after packaging is removed; The stamp surface is missing and stained, and cannot be returned or replaced; The product is damaged during trial and cannot be returned.

If you’re not completely satisfied with your purchase, just contact us at the email address or phone number above to return or exchange eligible items, but please keep the following in mind during the return process:

  • Returns must be received in their original condition within 30 working days of receipt.
  • Shipping and delivery charges are non-refundable.
  • Returns are accepted only at our warehouse.
  • Returns with a receipt will be refunded in the same form as the original payment was made.
  • Returns will reflect original discounts and promotions.
  • Be sure to retain the original packing materials, receipt, and all merchandise tags for returns.
  • Fees will be waived at the time of return in the exchange process for products of comparable value.

Proof of purchase is required for exchanges, credits, or refunds on eligible items, plus the amount of tax paid according to applicable state law. For your convenience, we will accept the following as proof of purchase:

  • Original paper receipt
  • E-receipt
  • Original packing slip
  • Order number

Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued for the purchase price. Tax will be refunded in accordance with applicable law. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. For this reason, it’s important that you please keep and use the original packaging materials for any items you wish to return.

What can’t you return or exchange?

  • Gift cards.
  • Items marked “final sale” or “non-refundable” are sold “as is.”

Pay attention to details when returning or exchanging goods.

To assist with return or exchange claims more quickly, please send an email to sales@mossfurniturestore.com and provide your order number, contact information, and photos of possible damage recorded (if applicable). Please keep all items and packaging materials until your claim is resolved. If your restocking products are out of stock or out of stock, we will notify you immediately after determining the expected delivery date, or we may work with you to recommend suitable restocking.

Please note that the return address is 14151 Fern Ave, Chino, CA 91710, and the refund will be returned to your original account within 1 to 3 business days. Shipping charges are non-refundable when requesting a refund.

Cancellation of order

We can accept cancellation of your order for items that have not yet shipped or are on backorder, the cancellation of the order needs to be within half an hour after the order, after half an hour can not cancel the order.In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible.

  • If you order by credit card, your card will be charged as each item is shipped.
  • Custom and special order items cannot be canceled.