What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect, incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at sales@mossfurniturestore.com with your order number, contact information,photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
How do you calculate your shipping and handling charges?
We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary based on the total price of the merchandise in your cart.
Is your website secure?
This site has security measures in place to protect against the loss, misuse, alteration of the information under our control. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more important, all user information, is further protected by a multilayer firewall-based security system.
Do I need to bear the return shipping cost for returns?
If a customer contacts Furniture Masters customer service to apply for a return service and requires Furniture Masters to provide door-to-door delivery service, the product will be returned to the designated Furniture Masters return mall. If the reason for the return is due to the customer’s personal change of mind, the customer needs to bear the corresponding return transportation costs. If it is due to quality issues with Furniture Masters’s products or other reasons caused by Furniture Masters, the return shipping cost shall be borne by Furniture Masters.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Where is the installation tutorial for furniture
The installation tutorial for furniture is packaged and sent with the product. Please check it in the package.
